Nova

From Individual Tracking to Team-Driven Telecom Performance

Nova, a telecommunications provider expanding from phone lines to full fiber and Internet packages, wanted a cultural shift - from individual-based commission to team accountability, transparency, and motivation - without cumbersome manual processes.

Manager’s Perspective: Real-Time Insight and Team Cohesion

Nova’s shift toward team-based goals required a platform that delivered visibility, fairness, and motivation:

“We used to have a compensation structure where it's very much individual based... But we wanted to move towards a team approach around our commission. SalesScreen was a great way for us to add more of a team element and add targets on different teams.” — Gunnar Thoroddsen

With shared targets and transparent tracking, managers gained clarity and control:

“It's become part of us... When it comes to our sales teams, it's the main thing we look at when it comes to our data... I can quickly calculate, this is what we need per day, so it makes my day‑to‑day focus much easier.”

Nova’s leadership finally had the tools to monitor, manage, and motivate—without asking reps to drill into stats manually.

Team Experience: Fun, Visibility & Friendly Rivalry

SalesScreen transformed the daily experience for reps with live visuals, celebrations, and personal expression:

"We are a very competitive bunch. We love getting in athletes - people who just want to hit their targets, so we absolutely love doing competitions. I think we knew we would love the competitions, for sure. But what I see the group engaging with the most is the dashboards. Being able to show all the data and people tracking day by day, how their team is doing and how they as individuals are doing, and also just being able to compare to each other."

The real-time feed became the heartbeat of the call center:

“Here in the call center, we have screens on every wall. People love changing up their celebrations... if we have some sort of internet issue or it even drops out for five minutes, people are like, ‘What the hell, what happened to sales?’”

The team rallied around streaks, competitions, and shared momentum:

“We have a team now who's was on the longest streak... we are having a little bit of a rough month... but this one team has the longest streak, and they're like, 'We are not losing the streak.’”

Visualization That Inspires Confidence & Performance

Transparency fueled motivation and confidence:

“Some people just look at the numbers. Some people are looking at the coins in the reward shop. Others are absolutely obsessed with the levels in the ranks.”

By making performance visible and customizable, SalesScreen became a central tool for engagement:

“It's become part of us... It’s a tool that we can use if we need a boost somewhere and that's really comforting to have as a manager and as a company.”

This flexibility meant Nova could tailor motivation to each rep—numbers, coins, streaks, or social recognition.