If you would like to learn more about data-driven gamification, what it is, how it works, why it’s useful and what results can be expected, then we invite you to download our FREE eBook at the link below. Gamification is an incredible tool and 70% of Forbes Global 2000 companies already use gamified platforms to boost staff engagement, employee retention and revenue.
CHAPTER 1 — The science of data-driven gamification for sales and customer service
· The purpose and requirements of successful gamification
· Creating sustainable engagement
· Creating meaningful rewards
· Common challenges that gamification solves
· Using the right data for KPIs
· How to surpass your goals with effective gamification strategies
CHAPTER 2 — How to increase staff retention with data-driven gamification
· What causes employee churn
· How to keep top talent from leaving
. How data-driven gamification drives engagement
· Cost-effective ways to keep agents motivated
· How to provide a fully mobile engagement strategy
. Key elements to preventing burnout
CHAPTER 3 — How Data-Driven Gamification Can Boost Motivation and Performance
· The hard costs of disengagement
· What employee disengagement really means
· What it means to “stay motivated to surpass your goals”
· Employee engagement with gamification infographic
· How gamification increases motivation
· How to make daily objectives more fun
· How to sustain increased engagement
· Mechanics of proper gamification
CHAPTER 4 — Adapting Your Business for a Millennial Workforce
· Millennials’ expectations about rewards
· Millennial characteristics
· Motivating millennials to achieve business success
· Impacts of gamification on millennials
· “Feedback, friends and fun”
· Going beyond basic gamification
· Steps to millennial engagement and success
CHAPTER 5 — How to Successfully Adopt New Multichannel Contact Center Systems
· Pains of adopting multichannel systems
· Importance of finding the right tools
· Key challenges for contact centers
· Goals of multichannel
· What customers want
· How gamification rewards data entry and performance
Download your FREE copy of our Data-Driven Gamification eBook!
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Our goal with this eBook is to give an overview of what gamification is and show how it helps organizations to drive better performance, strengthen company culture and ultimately build happier workplaces.